Cancellations and Returns
We do not accept returns of under 15sq/m. If the grass is defective you must contact the office within seven days of the delivery to arrange a return.
All returns for any reason other than defective goods are subject to a collection and restocking charge. Where the goods are found to be faulty, the Customer must notify the Supplier within 7 days of delivery and the Customer shall be entitled to replacement Goods or a full refund. Made to measure or cut to order items can only be returned if found to be faulty.
Damaged or Faulty Goods
The Goods should be fully rolled out and inspected before use. Damaged, faulty or incorrect goods must be reported to us immediately, either by:
- phone: 01474 364320
- email: sales@artificiallawn.co.uk
We will then make further arrangements with you to replace the goods. Do not use or fit the goods in anyway as you will be liable for the costs and if faulty you will be liable for keeping the goods.
If you are arranging an independent fitter or as the fitting company you are ordering goods to install, we suggest that you do not schedule any installation work until a few days after receiving the delivery. This will enable you to check the goods and resolve any technical issues. Please take a moment to check the details on the order confirmation, to ensure the correct products have been ordered and that the delivery address and other details are as you requested. If you have a query about your order, or a general enquiry about the products and services we provide, please contact us.